Spa Etiquette

We are a small boutique spa and during busy times space may be limited. Your massage or spa appointment is reserved especially for you. Please keep in mind that “no-shows” or late cancellations leave our therapists with empty appointment slots, and disappointed guests who may have been turned away. In order to provide you and other clients with exceptional customer service and access to appointments during peak times, we have a firm 24-hour cancellation policy. Please note that appointments made the same day are subject to our cancellation policy as well.   

Kindly review the booking and cancellation information below. Please note that by booking an appointment you are accepting the conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at 443.540.4022

Request an Appointment Online

A valid credit card number or gift certificate number is required to reserve your appointment time. Using our online scheduler, you will be prompted to create a log in name and password to create your own profile on our secure site. Please make sure you enter your credit card information into the billing info section on your profile in order for your appointment to be booked promptly. We use a secure system, so you can be sure your information is safe.

If you would like to make an appointment less than 24 hours in advance, or if you prefer to speak with someone from our team to determine what services best serve you, please feel free to call us at 443.540.4022 

Booking an Appointment by Phone

When booking by phone you will be asked to provide a valid credit card number or a valid gift certificate number to hold your appointment. Please note that no charges will be made to your credit card until your service is completed. Upon completion you'll be able to pay for your services with your choice of Visa, MasterCard, American Express or cash. Personal checks are not accepted.

Check In

Please check in at least 15 minutes prior to your scheduled appointment to allow for a relaxed check in, fill out necessary paperwork and to avoid a reduced treatment time.

Cancellation/Late Policy

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice. Please call our studio at 443.540.4022 as soon as possible if a cancellation or change to your appointment is needed. E-mail cancellations/changes are not accepted. Please note that appointments made the same day are subject to our cancellation policy as well.   

Because Apothecary Wellness Spa is by appointment only, your appointment time is reserved exclusively for you and we request that you acknowledge and respect our cancellation policy. We regret that we cannot make exceptions to our 24-hour cancellation policy unless it is a valid emergency of which documentation may be required.

• Cancellation or reschedule without 24 hours notice - 50% of the service price will be charged
• Failure to show without notice or cancellation within 2 hours of appointment – 100% of the service price will be charged (session is voided for members)

To ensure that our staff is able to provide the best service for our clients, it is imperative for all clients to arrive on time. Your late arrival may limit our ability to offer the best possible experience. Please be aware that late arrivals will not be afforded an extension of scheduled treatments and you will be responsible for payment for the full service.

Arriving too late to perform the scheduled service effectively will result in forfeit of your session and full charges (equivalent deductions from gift certificates) will be applied. To ensure that our spa runs on time, we regretfully cannot make an exception to this policy. For this reason we recommend that you plan ahead for your relaxing visit to our wellness spa. We'll be happy to answer any questions you may have about our location and parking.

Illness

A cold is a viral contagious disease that can easily be passed to your therapist or other clients. In addition, receiving a massage or facial when you are sick is not a good idea. Massage (including facial massage) is intended to circulate your lymph and blood and can over stimulate your immune system in an attempt to detoxify and make you feel worse.  

It is our policy that we will not work on anyone who is exhibiting cold or flu symptoms, for the health and wellness of our staff and other clients. We ask that if you have a cold, fever or the flu, or feel as though one is coming on, please re-schedule your treatment. Please note that our cancellation policy is in effect for all late cancellations. 

If you have a cold or similar illness, when you arrive for your appointment, you will be asked to re-schedule your appointment. In this instance your credit card will be charged 50% of your total service (equivalent deduction from a gift certificate).  This covers your therapist's salary and our overhead costs for the missed appointment.

Please wait until you have been well for a week before getting your treatment.  This is for your well being as well as to prevent passing your cold or flu on to your therapist and other clients.

In return, your therapist will not work on you if they are feeling sick. We wouldn't want to pass anything along to you either.

If you do need to re-schedule your appointment, please call us as soon as possible and we will be happy to re-schedule you when you are feeling better.

Appointment Confirmations & Reminders

We use an automated e-mail service for all confirmations and reminders. When booking an appointment you should receive an e-mail with your service description, appointment time, date and which therapist you are working with. You should also receive an appointment reminder 48 hours in advance of your appointment.

***Although our automatic reservation system does send out reminder emails 48 hours in advance, these are strictly a courtsey and are not a requirement to appear for a service. Email in general is not always reliable, sometimes emails are late, go directly into your junk mail folder or don't show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible to remember their scheduled appointment or cancelling withing 24 hours.***  

Return/Refund Policy 

Apothecary Wellness does not offer refunds on services, packages, gift certificates or products. All sales are final. Unused/Unopened products may be exhanged for another product or store credit only within 30 days of the original purchase with receipt.

Gift Certificates

Gift certificates must be presented at the time of your appointment for payment. Gift certificates are valid for four years from the date of purchase and are not refundable or redeemable for cash. Any unused portion of a gift certificate is forfeited after the expiration date. Lost or missing gift cards can not be replaced.

Children & Minimun Age

Our services at Apothecary Wellness Spa are designed for guests 18 years of age or older. Teenagers are allowed to receive certain services and MUST be accompanied by an adult. No children are allowed in the spa area. You will be asked to reschedule your appointment if you bring your child and a 50% charge will be applied. Please contact us if you can't make arrangements for your child within 24 hours.